Kundomdömen om Cordial Mogan Solaz

av Gavin W County Cork, Irland

Home from home

Large balcony and great location with excellent appliances. Facilities of the resort were excellent. The breakfast which was included was exceptional. Staff were very friendly and helpful. Underground parking included and lift as well. Outside shower to clean off before jumping in your own jacuzzi!

av Lesley C Newcastle upon Tyne, Storbritannien

Lovely stay (some let downs)

Stayed for 7 nights in solaz room 205. Our 3rd visit to the hotel and second stay in solaz. We are a family of 5. The good points:- Underground car park, and lift to floors. Rooms were clean and water/ OJ there when we arrived. There is a coffee machine which is restocked . Kitchen area with dishwasher, fridge freezer . Plus Washer and drier and friendly daily maid service. The apartment was adequately sized for us, but I think the outside space was bigger than inside! Close walk to supermarket and short 5/7 min walk to the front. Ideally located. We had a absolutely vast terrace space I think being on the end of the row we had extra room which was lovely. The negatives:- 1. Two out of 5 of us had cold showers each evening…. Just not enough hot water 🤷‍♀️ 2. Stray cats left us a gift 💩 (sometimes 2) EVERY night on the terrace. There were in fact two greeting us on arrival! . We have a dog at home but hadn’t factored on ‘picking up’ on holiday 🤦‍♀️. Maids didn’t go outside so we just had to get on with it (despite reporting to the hotel). It took the luxury/ edge off the holiday stay. 3. Cockroaches 🪳 . We had a problem with these pesky things and again on arrival found one scuttling about the kitchen 😱. Seemed to be living under the cupboards. I reported this to the hotel the next morning (we arrived late) but nothing was done and I had to report it again the following day! The hotel did respond and sent workers out to spray the room down and remove the dead ones. We were offered to change room but I had unpacked so didn’t really want to move. By way of apology We were sent a gift voucher to use at the spa (but couldn’t take advantage as had no one to look after the kids ) , plus a bottle of fizz and fruit basket/ soft drinks. Again, the delay in hotel dealing with it and the fact it had happened took the edge off a little. Especially since one of the kids was sleeping not too far away. 4. Ants On day 5 we noticed a highway running from the patio right through the apartment along the walls round doors to the bathroom area. Reported this and was dealt with swiftly. Overall these were nuisance points and a little more care / attention could eliminate them. despite this we had a lovely stay. I would still come back (am sure we will ) as we love the hotel grounds/ puerto de mogan.

av susie b Gloucester, Storbritannien

Frustrated

We are staying here atm, can’t fault the Solaz appt, hotel is very well keep, Blue Restaurant for breakfast is lovely, food good, staff very good. Main Restaurant need big changes, there is not enough staff doing the table’s service. To many staff not doing anything, waiting way to long just to order a drink with your meal….. It’s just a little frustrating

av Ian T Glasgow, Storbritannien

Mogan Solaz modern apartments

We stayed in a one bedroom apartment which was clean and modern. We loved the fact we were located in the beautiful grounds of the Mogan Playa Hotel. The swimming pools were lovely and warm. The hotel reception gave us a very welcoming greeting but when we checked out we were not asked if we had enjoyed our stay. I had assumed we would have been asked to complete a guest satisfaction form of some kind. I really enjoyed the whole ambience of the apartments and the hotel but I found breakfast to be very frustrating. The food was quite good but the plates were cold. You sometimes could not find a set table or get anyone to bring you coffee. The restaurant staff were run off their feet and I observed for most of the week the managers just stood and greeted the guests. That's great if they have enough people but they don't. They should have been helping the waiting staff, which they did on two days towards the end of our stay.I found myself irritated and annoyed ,frequently eating most of my hot breakfast (on a cold plate) by the time the coffee arrived. It must be soul destroying for the waiting staff as it is not their fault that guests like me becoming irritated. Breakfast was include and we didn't have the choice not to pay it. We really liked the Mogan Solaz and the hotel but they need more staff in the breakfast restaurant. Ian & Elaine Thompson

av Gloria R Preston, Storbritannien

Vacation experience with hotel facilities

We have stayed at the Cordial Mogan Playa many times. This year we tried the Cordial Solaz. We were not disappointed. The rooms were beautifully appointed and balcony was sunny and spacious. With just a few steps across a minor road and through a gate, we were back in the grounds of the hotel. We enjoyed the use of the hotel and spa with this super vacation accommodation. Service was excellent from housekeeping, reception, restaurant and maintenance. Thank you for a lovely stay.